Frequently Asked Questions
Everything you need to know about our ethically made essentials.
Where are your products made?
Our collections are ethically crafted in Egypt and Portugal. We work directly with cotton farmers and family-run factories to ensure fair wages and safe working conditions throughout our supply chain.
What makes Egyptian cotton special?
Egyptian cotton is renowned for its extra-long staple fibers, which result in a stronger, softer, and more breathable fabric that resists pilling and lasts longer than conventional cotton.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location, generally arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that for hygiene reasons, undergarments and final sale items cannot be returned.
How should I care for my Kotn garments?
To maintain the longevity of your pieces, we recommend washing in cold water with like colors and hanging to dry. This prevents shrinkage and reduces energy consumption.
Do you offer international shipping?
Yes, we ship to over 80 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location and order value.