Returns & Exchanges
At Kotn, we want you to love what you wear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Each return helps us maintain our commitment to quality and ethical production by ensuring garments are handled with care.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached, and include the provided packing slip for faster processing.
Ship It Back
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing